Shipping Policy

At Gurvanshu, we aim to deliver your orders quickly and safely.

🚚 Free Shipping

We offer Free Shipping in India on all orders above ₹499 – no hidden charges!
For orders below  ₹499, Flat 80/- delivery charges applicable. 
🧾 COD Orders (Cash on Delivery)
For COD orders, we take extra care to ensure smooth delivery. If there's any doubt about the address provided, our team will reach out to confirm. Only orders with verified phone numbers and addresses will be shipped under COD.

🕐 Order Processing Time

We process most orders within 1-3 business day. Orders placed on Sundays or public holidays will be handled the next working day.

💳 Prepaid Order Cancellations

If a prepaid order is cancelled, a flat ₹80 × 2 (₹160) will be deducted as processing and logistics charges before issuing the refund.

📦 Shipping Timeline

Once processed, your order typically reaches you in 3–7 working days, depending on your delivery location (pincode).
We ship through trusted courier partners to ensure safe and timely delivery.

✅ Fast Dispatch

90% of our orders are shipped within 1-2 working day, and all COD verified orders go out within 2-3 working days.

Refund & Return Policy

Disclaimer: 

Gurvanshu does not claim or guarantee any specific benefits related to health, wealth, or well-being from any of our products. Any such mentions in our product descriptions, ads, or content are sourced from public information available on the internet and are shared only for general knowledge and SEO purposes. Customers are advised to consult a professional astrologer or spiritual guide before making any purchase intended for specific results.

🛡️ 3-Day Replacement Policy
We offer a 3-day replacement window from the date of delivery — applicable only in verifiable cases mentioned below.

✅ Eligible for Replacement (with UNBOXING VIDEO only):
Wrong item received

Damaged or defective item received

🔸 Unboxing video from the moment the package is opened is mandatory to claim replacements.

🚫 What Is NOT Covered:
Change of mind, personal preferences (size, colour, weight, etc.)

Item damaged after delivery due to use, wear, washing, etc.

Claims made without unboxing video

Missing original packaging, inserts, or labels

Requests made after 3 days of delivery

📦 Replacement Criteria:
The product must be unused, unwashed, and in original packaging with all labels/inserts.

The item must match the order and not be altered in any way.

Gurvanshu will review video/photos to decide eligibility. The decision of our team is final.

📸 How to Initiate a Replacement:
Share your Order ID, Unboxing Video, and Photos via WhatsApp or email

If eligible, we will:

Arrange a return pickup (where serviceable), OR

Ask you to self-courier the product back (if pickup is unavailable)

After receiving and inspecting the item, we will:

Send a replacement OR Issue store credit in the form of a gift card/discount code

💰 Refunds & Store Credit: 
No refunds to UPI or bank accounts under standard returns

Store credit only (discount code/gift card valid on your next Gurvanshu purchase)

Bank refunds will be issued only in rare cases, such as:

Repeated delivery failures

Exceptionally late delivery (multiple weeks delay)

⚠️ Additional Notes:
Return pickup is not available in all areas; you may need to courier the item back yourself.

For prepaid orders where delivery fails or is refused, we deduct shipping charges and refund the balance as store credit.

COD overpayments due to customer error will not be refunded. Please verify invoice before paying the delivery agent.

❌ Non-Returnable Items:
Premium Nepali Rudraksha

Certified Stones

Sale items or discounted items

Gift cards

💳 Prepaid Order Cancellations

If a prepaid order is cancelled, a flat ₹80 × 2 (₹160) will be deducted as processing and logistics charges before issuing the refund.

🔁 Exchanges:
If you wish to switch to a different product:

First raise a return request (if eligible)

After approval, use the gift card/store credit to place a new order

📞 Need Help?
We’re here to help! If it’s been more than 10 working days since you submitted your return or replacement request and you haven't received an update:

📩 Email: support@gurvanshu.in
🌐 Website: www.gurvanshu.in